Job Skill: Collections - Voice
Designation: Career Level - 11-Analyst
Job Location: Mumbai
Years of Experience: 3-5 years
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You will be aligned with our Finance Operations vertical and help us in determining Financial outcome by collecting operational Data / Reports, whilst conducting Analysis and Reconciling transactions.
You will be working as a part of Order to Cash Processing team which will be accountable for Order to Cash process that starts from customers enquiry and involves sales order from customer to delivery and invoicing.
You will be responsible for Collections - Voice where in you need to have knowledge of O2C collection/disputes, various ageing buckets in collection process. You will be responsible for key metrics / service level agreement, bad debts & how it is treated in collections process, experience in customer service voice experience - international/ domestic. You should have an understanding for Collections, debt collection, reporting on aged debt, dunning process, bad debt provisioning
Roles and Responsibilities
In this role you are required to do analysis and solving of lower-complexity problems. Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management. Moderate level instruction on daily work tasks and detailed instructions on new assignments would be provided. Decisions impact own work and may impact the work of others . Individual contributor as a part of a team, with a focused scope of work.
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