Responsible for day-to-day operations. Track and monitor inventory based on volume and complexity and drive necessary discussions / actions around capacity planning, overtime.
Responsible for specific transaction types (across sites) and co-ordination with onshore clients to manage daily, weekly, monthly deliverables.
Responsible for addressing and resolving client issues / escalations.
Responsible for team performance and meeting of contractual service levels and internal KPIs
Responsible for people engagement within the team, individual development and growth of team members, including performance feedback
• Min 3 years experience in Healthcare industry
• Min 1-year experience of managing a team (> 6)
• Min 1-year experience in client-interfacing role
• High proficiency in Ms Office; specifically Excel and PowerPoint
• High Proficiency in written and spoken English
• Good interpersonal and communication skills Strong Analytical skills
• Logical and structured thought process
• Ability to make decisions based on facts and data
• Detail-oriented; High focus on quality
• Ability to prioritise and multi-task
• Ability to deal with high pressure and change
• Agility in work execution
• Team player
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