Job Description

• The Quality Manager will be responsible for reviewing, confirming, and reporting compliance with process or procedure of the business, Quality certifications, and/or Accenture Delivery methodology
• Ensures desired quality standards are reached by sharing the audit results on a defined frequency
• Establish a common “Quality Framework” across all the business
• Create standard quality forms / checklists to drive quality scores
• Creates error trend analysis, scorecards and proposes immediate action plans to operations
• Drives refresher trainings and PKT’s across all business
• Establish and conduct calibration call (Internal and External stakeholders)
• Maintains a repository of Process Updates (SOP Management)
• Review and highlight the impacts of procedural changes (SOP) to operations
• Interact with external / internal stakeholders to drive improvement objectives
• Communication Skills
o Proficient in communicating in English both written and verbal. Conveys information clearly and effectively

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More


- BS/ BA education or related experience required - Minimum of 6 years Quality Assurance work experience in a BPO/Shared Services environment - 3 years of supervisory experience required of teams greater than 10 FTEs - Attention to detail accuracy and quality - Experience in team interactions - Ability to quickly identify and provide recommendations on issues - Ability to prioritize and multi-task

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.



Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All