Job Description

Experience:



Mass Media Communication (Desirable)



Proficiency with Microsoft Word and Excel



Excellent bi-lingual verbal and written communication skills



Strong analytical and problem-solving skills







Purpose of the Job:



Review Policy Violation.



Provide market level insights.



Identify need for policy change.







Responsibilities/Authorities



Support the standard transactional activities for our customers while delivering superior customer service.



Accurately & effectively provide process and transaction support in accordance to defined procedures to customers & team members professionally and in a timely manner



Provide excellent customer service



Independently resolve basic customer related inquiries and issues



Effectively escalate complex issues as appropriate



Assist on special team projects as needed







Functional Competencies:



Fluent in English



Skilled In MS Office



Clear/ Neutral Accent







Working Conditions:



Work will be performed at Client Location



Ready to work in any shift








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Qualifications

Bachelor’s degree (Essential)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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