Mass Media Communication (Desirable)
Proficiency with Microsoft Word and Excel
Excellent bi-lingual verbal and written communication skills
Strong analytical and problem-solving skills
Purpose of the Job:
Review Policy Violation.
Provide market level insights.
Identify need for policy change.
Support the standard transactional activities for our customers while delivering superior customer service.
Accurately & effectively provide process and transaction support in accordance to defined procedures to customers & team members professionally and in a timely manner
Provide excellent customer service
Independently resolve basic customer related inquiries and issues
Effectively escalate complex issues as appropriate
Assist on special team projects as needed
Fluent in English
Skilled In MS Office
Clear/ Neutral Accent
Work will be performed at Client Location
Ready to work in any shift
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