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Chat Agent

Job Location: Gurugram

Job Number: 10802

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- Job description

JOB DESCRIPTION:



• Proactive and inquisitive candidate required with clear and precise communication, written and oral skills



• Functional knowledge of using CRM solution and MS Excel



• Provides back-up support to other group members in the performance of job duties as required



• Domain knowledge of US Customer Service



• Analytical skills are also required with an eye for detail



• Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers



• Typing speed is crucial (Speed – 30 words per minute – 95% accuracy)







ROLES AND RESPONSIBILITIES:



• Communicate with client customers via chat or voice call to help resolve the issues being faced



• Receive, process and verify the accuracy of orders from customers utilizing the company’s internal CRM/mainframe systems and customer purchase orders



• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking



• Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports



• Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments



• Maintain customer records by updating account information.
QUALIFICATIONS REQUIRED: Graduate – Any Streams EXPERIENCE (Must to have skills): 6 Months – 2 Years, Functional Knowledge of CRM Solution & MS Excel, and Domain Knowledge (Us Customer Service)

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