Job Description

Objectives of Role
• Based on DAL usage Track and report re-use/re-purpose of assets within the library to advice on IP rights purchasing, asset quality and cost savings
• Support users based on above metric tracking for re-use
• Provide call center facilities for Client capability questions (anticipate 50-100 calls per week from approx 2,000 users)
• Collate and analyze market requests for improvements to system and processes and ensure timely feedback outcomes and plans to markets
• Generate business reports related to search from existing management systems (i. e. APRIMO Business Object reports Adams)
• Produce and distribute weekly/monthly newsletters or engagement messaging in 7 regions and up to 9 languages to enhance and encourage use of Atlas search.
• Provide support to Client for the roll-out of the Atlas tools and processes.
Main Accountabilities
• Issue resolution, communication, awareness of reporting
Minimum Requirements
• Strong verbal communication skills
• Experience in customer service (calls)
• Is aware of basic terminologies relating to the competency/technical area such as SharePoint, JavaScript, MSOffice, HTML
• Has hands-on experience of working with the basic activities involved
• MSOffice - Able to effectively use Excel,MS Outlook
• Has a go

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