Job Description

Objectives of Role

• Based on DAL usage Track and report re-use/re-purpose of assets within the library to advice on IP rights purchasing, asset quality and cost savings

• Support users based on above metric tracking for re-use

• Provide call center facilities for Client capability questions (anticipate 50-100 calls per week from approx 2,000 users)

• Collate and analyze market requests for improvements to system and processes and ensure timely feedback outcomes and plans to markets

• Generate business reports related to search from existing management systems (i. e. APRIMO Business Object reports Adams)

• Produce and distribute weekly/monthly newsletters or engagement messaging in 7 regions and up to 9 languages to enhance and encourage use of Atlas search.

• Provide support to Client for the roll-out of the Atlas tools and processes.



Main Accountabilities

• Issue resolution, communication, awareness of reporting



Minimum Requirements

• Strong verbal communication skills

• Experience in customer service (calls)

• Is aware of basic terminologies relating to the competency/technical area such as SharePoint, JavaScript, MSOffice, HTML

• Has hands-on experience of working with the basic activities involved

• MSOffice - Able to effectively use Excel,MS Outlook

• Has a good understanding of concepts and can articulate effectively



Preferred Background

• Experience in library management and related technology

• Strong process orientation

• Comfort with ambiguity/uncertainty



#LI-DNI

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Qualifications

Graduate

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