Job Description

Process Responsibilities
? Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes
? Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system
? Stop invoice from further being produced (if applicable)by flagging this in the system
? Review detailed problem explanation for each dispute and request information (if necessary) to assist resolution before manage it
? Contact relevant non SSC stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure
? Collate and assess the responses received from relevant non SSC stakeholders
? Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders
? Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute
? Analyse dispute root source and cause by downloading and assessing invoice dispute management reports from the system
? Identify and summarise possible corrective actions
? Identify problems of the same nature for consignment/ customers. Contact customer if necessary and record the dispute solution in the system
? Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator
? Hold cross process meetings within the SSC to amend processes / enforce procedure for F&A items


? Competent Microsoft Office user (Word; Power Point; Excel) ? Competent SAP user ? HSC

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