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Service Desk Management

Job Location: Bengaluru

Job Number: 105320

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
    
    
     Responsible for supporting the Service Desk/ IT Infrastructure Monitoring/ Other Infrastructure jobs to ensure services are delivered to meet customer business needs and expectations.
    
     Receives and responds to customer problems, issues, requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customer’s incident.
    
     Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Job is performed with general supervision
    
     Familiarity with IT Systems
     Ability to be flexible and work analytically in a problem-solving environment
     Good communication (written and oral) and interpersonal skills
     Good Voice & Accent
     Ability to resolve technical issues and escalate issues when appropriate
     Good Attitude and willingness to learn
     Okay to work in 24x7 shifts.
Full Time Graduation

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