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Application Support Manager - Minneapolis, MN

Job Location: MN - Minneapolis

Regional Description: Midwest

Job Number: 00522955


- Job description

Job Description:

Accenture LLP seeks an Application Support Manager in Minneapolis, MN to perform the following duties: Implement and oversee operational processes and incidents and respond according to established operation standards and processes; compile and create periodic operation performance reports to inform management and other stakeholders; liaise with third party service/software providers and obtain patches and updates; build and maintain defined action plans and conducts trend analysis; maintain steady state for Data Warehouse/ Business Intelligence and other in-scope applications; maintain systems integrity by ensuring required configuration management, backup and recovery, security management, and disaster recovery plans are in place; and participate in incident management and root cause analysis and resolution activities as required. 

Basic Qualifications:

The position requires at least a bachelor's degree, or its foreign equivalent, in Computer Science, Information Systems/Technology, or Engineering (any), plus 5 years of post-baccalaureate experience in IT including the following professional experience: 5 years utilizing Data Warehousing and Business Intelligence technologies to implement and oversee operation processes and incidents; 2 years coordinating operation configuration management, backup and recovery, security management, and disaster recovery; 3 years executing structured change, release, incident, and problem management practices; 3 years applying technical and functional knowledge of data warehousing across multiple technologies/appliances such as but not limited to: [Teradata, Parallel Data Warehouse, Netezza, Informatica, MSBI (SSIS, SSAS, SSRS), SharePoint BI , Qlikview, Tableau, or Business Objects]; 5 years of experience managing operation support troubleshooting.  

Candidates who are interested in this position should click the APPLY button.    

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