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Client Management Associate Manager - Denver, CO

Job Location: CO - Denver

Regional Description: Southwest

Job Number: 00522648


- Job description

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance. 

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need. 

The ideal candidate for this position would be someone who could fulfill many roles within one position. This individual would need to be able to work with Applications Service Analyst, Client Relationship Executive, and other internal groups as well as esternal Customer personnel. The Customer Manager would need to be able to manage high Client expectations, solicit customer priorities, oversee and track client versions deployments across various envrionments, and communicate effectively. The Customer Manager will communicate status, prioritize support issues, and in general be the communication path to the customer. In addition, the Customer Manager would need to have software systems and mortgage industry experience. The Customer Manager will plan and facilitate weekly customer meeting with CRE where applicable , be the main Customer contact for issues, questions, upcoming release info, and represent the customer s interest in internal meetings with various Product, Support, and Management meetings.
Basic Qualifications 
Minimum of 3 years of Project Management or Account Management experience 
Minimum of 3 years of Mortgage industry experience or
Minimum of 2 years of Loan Origination Systems Experience 
Minimum of 1 year experience with SaaS software model

Preferred skills: 
Familiarity with Issue Ticketing portals 
Professional skills 
Excellent communication written and oral 
Experience working with various stakeholders at the Executive Level
Technical Ability to challenge key stakeholders 
Internal and External Ability to manage competing priorities 
Internal and External Detail oriented and well organized 
Uses own judgment to determine optimal solution to recommend

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

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