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Team Lead

Job Location: CA - San Jose

Regional Description: West

Job Number: 00508296


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.
Job Description
  • Interact with client engineering teams to troubleshoot tools and develop processes
  • Will be managing global teams providing training, feedback and planning the workload
  • Responsible for managing a productivity driven operation
  • Responsible for communicating and managing client stakeholders


Basic Qualifications
  • Minimum of 1 year experience in a customer facing operations environment
  • Minimum of 1 year experience managing, supervising and developing teams
  • Minimum of 1 year workflow management experience
Professional Skill Requirements
  • Bachelor’s degree or relevant experience
  • Experience providing problem solving and escalation management
  • Experience managing projects to established SLA s
  • Strong communication skills with all levels of employees and management
  • Ability to perform special projects as needed
  • Organizational skills
  • Experience managing contract terms and conditions

  • Developing relationship with client counterparts

  • Ability to organize staff and supervise workload for maximum efficiency
  • Strong leadership skills
  • Ability to learn quickly through self- study, classroom, and hands on experience
  • Strong analytical skills
  • Required to develop broad business and industry acumen, and to use this knowledge to initiate and or develop client relationships.
  • General knowledge of human resources policies and procedures
  • Responsible for medium term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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