One integrated experience, countless benefits
Device-as-a-Service (DaaS) is emerging as a highly desirable option for both customers and providers. Customers gain flexibility, lower costs, and freedom from device management responsibilities, while providers benefit from new services revenue, a more predictable revenue stream, lower warranty costs, and substantially reduced sourcing costs through device re-deployment.
However, building a fully evolved DaaS business can be challenging for providers. DaaS requires embracing a new type of supply chain model that combines device fulfilment, device services, and device recovery into a continuous flow that provides a seamless end-to-end customer experience.
Leading DaaS companies are reaping the benefits of this new model. They have succeeded by rethinking supply chain flows and deploying them in new digital platforms. In the PC market alone:
DaaS in three dimensions
DaaS represents a step-change in supply chain data and flow complexity. Providers must successfully integrate the three dimensions of this model to create one smooth, simple and seamless experience.
The foundation for a scalable DaaS offering
These four primary levers are essential to a successful DaaS supply chain.
Getting started with your new supply chain model
Creating effective DaaS capabilities starts with three initial actions that help ensure your DaaS offering will be valued by customers, will outperform standalone models, and will efficiently scale revenue and profit with demand.
Meeting the demand for DaaS
What the market landscape points to is clear. In an increasingly commoditized technology market, DaaS can lower costs and spur growth—helping providers stay ahead of the curve.