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Building trust and satisfaction with energy consumers

Scott Tinkler details how consumer trust and satisfaction are cornerstones for utilities.

Customer Satisfaction

Scott Tinkler, managing director – North America for Accenture Energy Consumer Services, shares his thoughts on how customer satisfaction measures and focus are changing for utilities, and the growing potential for digital to improve satisfaction among energy consumers.

Building Consumer Trust

As we enter a new era of competition, building and maintaining trust with consumers has become increasingly important to utilities and energy service providers. Utilities that are focused on building or reestablishing trust with their customers are well positioned for future opportunities.