Governments and public sector organizations today are facing two fundamental yet conflicting trends:
Heightened expectations from citizens are driving the need for differentiated and personalized public services.
Dwindling budgets, especially in the aftermath of the global financial crisis, are limiting the ability of administrators and policy makers to meet citizens’ needs in the conventional way.
Caught between the desire to deliver better public service outcomes and today’s unviable cost structures, governments across both mature and emerging economies are taking measures to reinvent public service delivery through insight-driven government analytics to reduce costs and improve the quality of services. However, achieving high performance in public service is not just limited to controlling costs. Enhancing revenues is a key focus area for governments in their quest to tackle public debt, contribute to social justice and build credibility with citizens.
Checking public sector fraud—tax evasion, benefit fraud and procurement fraud—is increasingly recognized as a major avenue for increasing government revenue. And government analytics is enabling policy makers and administrators to make strategic moves to regain control from fraudsters.