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Accenture Human Services Suite

Empowering government agencies to move beyond a transactional, compliance-based model to a transformative human services delivery approach.

Coordinate services delivery to transform outcomes

Accenture Human Services Suite provides coordinated service delivery by enabling citizen providers, collaborating agencies and organizations to more easily interact across human services agencies. Improve customer satisfaction thought streamlined case management so that workers can focus on more complex tasks and customer service. Reduce costs using modernized workflows, easy-to-migrate rules, automated processes, lower error rates, and multi-program support. Transform lives using an outcome-based model rather than just determining eligibility for a program to provide the right services for sustaining outcomes.

Accenture Human Services Suite capabilities

Accenture Citizen SelfService portal (ACSSP)

A secure, public-facing online portal that allows citizens and case workers to collaborate.

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Accenture Benefits Management System (ABMS)

An integrated and flexible solution for public assistance and social welfare programs, designed to help agencies streamline case management.

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Accenture Public Services Platform (APSP)

Accelerate implementation with a development platform, flexible APIs, and pre-built adapters.

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Learn more about the power of Accenture Human Services Suite and how it can reinvent your business.

Our leaders

Kristin Smith

Senior Manager – Technology, Health & Public Service, Product Management

Erik Moore

Managing Director – Technology, Cloud, Products and Platforms

Heidi Reed

Managing Director - Health & Public Service, Integrated Eligibility