I mostly work with state and local municipalities, as well as federal government. It’s a different workplace and you need to be creative in your approach to change management, making sure people understand the change along the way. It’s important that we look at the DNA of the organization to make sure that we’re setting it up for success, before we even consider the technology.
Some of my favorite projects have been centered around the citizen-facing online portals we created on behalf of the government. Seeing citizens able to request services with far greater ease was hugely rewarding for me. And having the weight of Accenture’s depth and breadth of skills makes that job so much easier. Because of it, I’m able to go into public service client meetings and show them what we’ve done in the past and how it’s worked. I demonstrate time and time again our innovation, expertise and capacity to successfully implement large-scale technological projects. That knowledge that someone else tried it first makes it easier for a client to accept change.