Workforce Management Analyst - CL11
- Location: Onsite (Dublin 4)
- Contract Type: Full-time, 40 hours/week
- Shift Pattern: Rotational shifts across 7 days (including weekends and public holidays)
- Sponsorship: Unfortunately, we are unable to offer visa sponsorship for this role.
If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
OVERALL PURPOSE OF JOB
Scheduling work-force based on laid down guidelines using Work-force Management tool. Managing the work-force on real time basis based on prescribed guidelines using work-force Management tool ,Cisco & Client Application
DUTIES AND RESPONSIBILITIES:
- Maintains overall accuracy of Roster Data in the tool
- Process request for activation and deactivation of access in the SRT tool
- Process roll in and roll off requests of operations in the HB App
- Sends reports related to head count
- Conducts regular audit, validation and governance to ensure timely submission of requests by operations
- Conduct calibration with PMO team
KEY QUALIFICATIONS/SKILLS
- Ability to work independently, multi-task and meet deadlines
- Analytical interpretation of data
- Proficiency in Microsoft Excel
- Knowledgeable in any WFM Software e.g. EWFM, BluePumpkin, IEX
- Must be able to work with all levels of the organization in capturing, managing and communicating metrics
- Excellent written and verbal communication skills
- Workforce Management experience required
- Bachelor's Degree holder
- YOE 3 to 5 years.
- Lang English C1
Language(s) Required: English: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
Dublin
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.