CDS Analyst - Mandarin Speaking Role

General Information

Position: CDS Agent - Mandarin

Location: Office based in Sandyford, Dublin 18, Ireland.

Work Hours: Monday - Friday, 8am - 6pm

Representatives will help Improve sales data quality in the internal Client Relationship Management system.

What we do?
Take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data

Objectives

• Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data
• Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact
• Our first priority is to ensure critical data within our systems is accurate
• Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems
• Our processes are categorised into various workflows

Duties and Responsibilities:

• Review and Approve or deny connections within a review tool based on client Policy
• Review data provided by advertisers and validate it matches the corresponding internal CRM object e.g. the contact for the advertiser s company
• Review content e.g. Ads run by the advertiser or the account billing address and tag it to existing Client Relationship Management listings
• Read, understand and make decisions based on policy documents
• Correspond with internal salespeople regarding any appeals filed
• Review content, create tasks, follow up on open tickets
• Provide feedback on trends identified in reviews
• General data entry related tasks
• Provide suggestions to improve the process and workflows