Data Centre Network Operations Engineer - Tier 1

Location: Dublin Ireland, Onsite

Shiftwork to provide 24/7 coverage

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse abilities, and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too!

Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have on our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

You will be a part of a global team of in-network Managed Services for Accenture and deliver Network Operations at scale. Our Global presence helps operators and leading enterprises plan, develop, deploy, operate, and optimize their networks efficiently through extensive automation, staff optimization and low-cost/high-skill location strategies. Furthermore, we partner with many of the vendors in-network technology ecosystem, helping them develop products to meet their future customer and industry needs.

The Opportunity

We are seeking network engineers who can provide knowledge and experience to support triage, troubleshooting, and repair of production networks within the Datacentre . Work across teams in a collaborative formation, be responsible for team mentorship, technology advances and direction, while also supporting project managers and network operations engineers as a consultant and subject matter advisor on specific network related topologies or technologies.

In this role you will :

• Support triage, troubleshooting, and repair of production networks within Datacentre.
• Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
• Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
• Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
• Identify opportunities to improve processes, tools, or automate tasks.