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Local Support Senior Analyst (AV)

Dublin Job No. r00224377 Full-time - On-Site

Job Description

Local Workstation Support Senior Analyst

The Workstation Support & Enablement team is a diverse team of creative and problem-solvers within Accenture. Based in Dublin Accenture offices, the Local Workstation Support Senior Analyst will primarily work within the UKI AV Operations team (Local Technology Services). The purpose of this role is to ensure all audio visual equipment is correctly used, maintained and supported by providing technical support onsite and liaising with the global CIO support model, and local teams and hardware vendors as required

The team plays an important role as IT Ambassadors, providing an excellent customer service experience.  This role will successfully build trust-based customer relationships that contribute to the wider aim of successful IT product adoption, education and continuous service improvement “

REQUIRED SKILLSET:

  • Prior experience working within a helpdesk service role and IT/AV onsite support.
  • Strong understanding of Windows Operating Systems, platforms and technologies
  • Basic Knowledge and troubleshooting of AV Conferencing systems and IT systems (WAN/LAN networking)
  • Working experience with audio / video devices from Cyviz, Cisco, Polycom, Crestron, Leyard, Planar, Lightware, MS Surface Hub, SMART is a plus
  • Knowledge of Digital media systems is a plus
  • Excellent written and verbal communication skills
  • Excellent organizational skills, efficient multitasking, and strong attention to detail
  • Work in a fast paced environment and handle stressful situations
  • Be proficient in use of Microsoft products to the following levels:
    •             Excel - Intermediate
    •             Word - Basic
    •             PowerPoint - Basic
    •             Microsoft Outlook - Basic
  • Basic understanding and use of ITSM Remedy, or equivalent incident management tool

Qualifications

QUALIFICATIONS & EXPERIENCE

  • 3+ years relevant work experience.
  • Experience prioritisation, coordination and resolution of logged incidents within agreed SLA, working as a team but taking a lead to maintain effective incident queue management.
  • Working knowledge of supporting Microsoft Windows operating systems
  • Solid understanding of hardware trouble-shooting of laptop/desktop environments.
  • Proficient in the use of Microsoft Office products.

Does this appeal to you? If so, we wish to hear from you.  

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. 

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com

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