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Quality Monitoring Feedback Analyst - German - CL 11
Dublin
Job No. r00176267
Full-time
Job Description
Review quality samples agreed upon by the client and Accenture
Perform analysis on quality trends and flag quality related risks to the project leadership
Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way
Conduct root cause and other data analysis
Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation
Be proactive and suggest improvements that drive individual and team results
Participate as project team member in problem prevention and continuous improvement projects
Provide QA progress reports to Quality Lead
Conduct QA evaluations per client requirements
Conduct coaching sessions and training refreshers as required
Analyze Satisfaction Survey results recommend improvement efforts
Act as Subject Matter Expert SME for QA evaluations
Contribute to the QA Team s development and share knowledge within the team
Administer the QA issue repository and ensure all escalations are properly addressed
AD hoc QA projects as required
Qualifications
Language proficiency in English and german.
Experience in Salesforce or other CRM tools
Tech savvy with an affinity for emerging technology, particularly online marketing technology and ability to learn quickly and maintain current, comprehensive knowledge of the top verticals, Pinterest products, and key trends
Excellent communication and presentation skills
Proficiency with Google s G suite collaboration and presentation tools
Good interpersonal skill client interfacing
Preferred skills, Qualifications and Experience
Preferred at least 1 year of experience in a Quality focused role
Reporting skills
People Development Feedback Coaching
