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Platform Experience Associate - Dutch - CL12
Dublin
Job No. r00174986
Full-time
Job Description
Content Review Associate
Position: Content Review Associate
Location: Dublin, Ireland
Contract: 12 months contract (with view to extension)
Role Description
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Role Details
- Review, classify and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures.
- Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
- Serve as an advocate for the user community.
- Participate in process improvement initiatives that improve quality and efficiency of work.
- Participate in continuous training programs and workgroup discussions for optimal development in the role.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
#LI-EU
Qualifications
Basic Qualifications:
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, and Dutch skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Minimum 1-2 years customer service experience in a professional work environment
- Consistent high quality performance at or above target
- Must be over the age of 18
- Work Hours: Must be flexible to work in a 24/7 environment
Preferred Qualifications:
- Previous legal experience/studies or experience with legal processes
- Previous content review experience
- Good knowledge of social media, associated technologies and online trends
Professional Skill Requirements:
- Results & detail oriented
- Strong written and verbal communication skills
- Exceptional interpersonal skills and a commitment to professionalism
- Can critically assess content strictly against client guidelines
Benefits
• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for career progression
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
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