Customer Operations Support - Italian - CL13

Content Review Associate

Job Title: Customer Operations Support

Contract: 12 Month Contract

Location: Dublin 18

Role Summary:

An individual should have an interest in protecting and improving the user experience of consumer products and services. The individual should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy complaint.

Role Responsibilities:

• Perform a wide variety of application policy reviews
• Take action on violating apps
• Master policy knowledge to ensure high-quality app reviews
• Review the apps in a given time in accordance with the policies set by the client
• Maintain optimum utilization during a working shift
• Perform high-quality reviews
• Maintain the turnaround time on app reviews
• Should be up to date on the policy changes
• Be a team player
• Provide reverse feedback on policies and apps
• Take quality feedback and work on it
• Ability to escalate when needed according to the process
• Being able to keep their knowledge of current affairs up to date (specifically American culture)
• Should be able to navigate, search and download apps from client play store on the appropriate devices
• Not offended by Apps that might come up as R rated or higher: violence, gore, nudity

Skills and Experience:

• Preferred Bachelor’s Degree in any field
• Fluency in English and specified language
• Should clear basic English language proficiency test
• Computer savvy, Technologically capable – especially web browsers, and data entry skills
• Able to run virus and spyware scans
• Exposure to US culture
• Ability to read and interpret text requests accurately
• Proactive with a strong work ethic
• Adaptable to learn new processes, concepts, and skills
• Demonstrates the ability to work as part of a team adding positive attitude and business focus
• Ability to work in a fast-paced deadline driven environment
• Ability to clearly and effectively communicate
• Open to flexible working (shift patterns, no remote working)

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com

Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

*In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.*

Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.

Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.

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