Platform Experience New Associate - Norwegian - CL13

General Information

Position: Platform Experience New Associate - Norwegian

Location: Dublin, Ireland

Contract: Full-time role 40 hours per week, 12 month contract (with view to extension)

Work Hours: Must be flexible to work in a 24/7 environment

Job Description

Accenture is hiring full time employees to work as a Platform Experience New Associate on a fixed duration project for one of our global leading clients. Help improve the quality and safety of online content, while gaining hands on job experience.

As a Platform Experience New Associate, you will be responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system.

You will use your problem solving skills to continuously deliver value to our clients, while making a larger impact on society.

Duties and Responsibilities

Day to day responsibilities may include, but are not limited to

• Investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed upon turnaround times and standards of quality
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures
• Fulfill base productivity and quality requirements

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Benefits:

•  Working for an international enterprise company 
•  Great training 
•  Company social events 
•  Opportunities for carrier progression