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CDS Analyst (Data Management Reviewer) - Chinese Mandarin Speaking Role - CL13
Dublin
Job No. r00156307
Temporary
Job Description
General Information
- Position: CDS Agent - Chinese Mandarin
- Location: office based in Sandyford, Dublin 18, Ireland)
- Work Hours: Monday - Friday - 9 am to 6 pm
- (For internal applicants, the type of contract will remain unchanged).
- Representatives will help Improve sales data quality in the internal Client Relationship Management system.
- What do we do?
- Take ownership of the internal GMS business graph and build a connected strategy across various functions that build and use this data
Objectives
- Enhance our understanding of our clients by improving the accuracy and completeness of our customer data
- Create a flawless experience for sales and our clients by using tools, automation, and workflow processes which minimize sales and client impact
- Our first priority is to ensure critical data within our systems is accurate
- Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems
- Our processes are categorised into various workflows
- Duties and Responsibilities:
- Review and Approve or deny connections within a review tool based on client Policy
- Review data provided by advertisers and validate it matches the corresponding internal CRM object e.g. the contact for the advertiser s company
- Review content e.g. Ads run by the advertiser or the account billing address and tag it to existing Client Relationship Management listings
- Read, understand and make decisions based on policy documents
- Correspond with internal salespeople regarding any appeals filed
- Review content, build tasks, follow up on open tickets
- Provide feedback on trends identified in reviews
- General data entry-related tasks
- Provide suggestions to improve the process and workflows
Qualifications
Required Experience
- Familiar with and user of social media products
- Excellent work pacing time management skills, able to work independently
- Attention to detail is essential to ensure the quality of work execution
- Able to work in multiple tools and web browser windows at one time
- Shows initiative
- Familiar with MS Office mainly Excel for updating progress
- Candidates should have good search and navigating skills
Social Skills
- SelfSelf-startern easily adapt to change new content, changing policies
- Good problem solving
Inclusion and diversity
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres! Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.
