This person will be responsible for reviewing content on the internet to make sure it adheres to the client s policies.
Evaluate, label and identify patterns in suspicious activity
Review non objectionable content, create tasks, follow up on open tickets
Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
Provide feedback on trends identified in review.
General data entry related tasks.
Provide suggestions to improve the process and workflows
Addresses most non routine issues
Ensures all work is performed in accordance with SLAs and metrics
Responsible for activities assigned by the Operations Manager
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace”.
“Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Minimum 1 2 years customer service experience in a professional work environment
Fluent in English. Language test will be carried out
Previous legal experience studies
Previous content review experience
Good knowledge of internet and associated technologies
Professional Skill Requirements
Results detail oriented
Strong written and verbal communication skills
Can critically assess content strictly against client policies
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.