Job Description

Review issue details and analyse, determine and resolve issues for clients
Provide feedback on trends identified in review
Have a passion for Social Media platforms and services
Love resolving issues for your customers
Ability to diagnose and solve problems facing multiple clients
Assisting the Quality Analyst and Reporting Analyst in driving quality customer care outcomes
Become a Subject Matter Expert in the tools process
Provide support and cover for the Team Lead
Leverage user reports corresponding with users pertaining to reported objects and other
sources within the online queue
Answer many different inquiries through the online queue
Review user accounts daily to determine whether or not they are spam accounts
Ensure the maintenance of high quality support and a high degree of professionalism
You will have access to sensitive user data


NOTE In this position, there may be photos and URLs that contain adult or graphic material

Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.


Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment accenture.com



Qualifications

Education minimum Leaving Certificate OR equivalent
Strong attention to detail and a self starter
Team player and independent
Someone who goes above and beyond on projects A Z
Communicates clearly verbally and via email
Ability to quickly absorb training on tool functionality
Penchant for web technology consumer of various web and mobile apps
Strong interest in quality and user experience
Experienced at using search engines to find information on the internet
Familiar with and user of Social Media products
Excellent work pacing time management skills, able to work independently
Attention to detail is essential to ensure the quality of work execution
Able to work in multiple tools web browser windows at one time
Motivated, takes initiative, high energy
Familiar with MS office mainly excel for updating progress
Excellent interpersonal written skills
Fluent English speaker
Self starter, can easily adapt to change new functionality, changing policies
Good problem solving abilities
Demonstrated consistent high performance while achieving quality scores and metrics
Success in this position requires exceptional client service skills A willingness to experiment The ability to thrive in a dynamic, team focused environment And a passion for helping others achieve

Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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