Platform Experience Associate - Hindi

Job Specification:

General Information:

Position: Platform Experience Associate - Hindi

Location: Dublin, Ireland

Contract: Full-time role 40 hours per week

Work Hours: Must be flexible to work in a 24/7 environment

Job Description

The team is looking for an intelligent, resourceful, detail-oriented candidate for a legal process support role. The person will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations.

Duties and Responsibilities:

• Process and review content that has been flagged for review of potentially sensitive content

• Process and analyze complex legal removal requests efficiently and accurately ​for ​international ​complaints according to client guidelines and procedures

• Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.                       

• Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

• Assigned and accountable for workable solutions and processes within specific area of responsibility.

• Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly

• Receive ​feedback ​and ​apply ​learnings ​quickly ​in ​a ​changing ​environment.

• Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate

• Addresses most non-routine issues

• Ensures all work is performed in accordance with SLAs and metrics.

• Responsible for activities assigned by the Operations Manager

#OpsIreland

In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.

Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.