Become an expert in the support experience for public figures, content creators, and media companies
Develop investigative skills for identifying sources of verification in various cultural contexts
Manage high volume ticket queues in a consistent and efficient manner, create tasks, follow up on open tickets
Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
Communicate and collaborate cross functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
Support charities utilizing their payments, issues and queries as part of our social initiatives
Review account details provided by client analysis and determine whether the items meet criteria provided by client Policy.
Provide feedback on trends identified in review.
General data entry related tasks.
Provide suggestions to improve the process and workflows
Advanced level of written and spoken English a second European language would be an advantage
2 years of experience in online operations, account management or technical support in a contact centre environment is essential
Strong Skillset around attention to detail, organizational and problem solving skills and a proven ability to drive results
Ability to adapt and learn quickly in a fast changing corporate environment and work cross functionally across multiple time zones and functions
Industry and business knowledge of online marketing space, content creation, digital publishing and or media companies preferred
Experienced at using search engines to find information on the internet
Familiar with and user of social media products
Excellent work pacing time management skills, able to work independently
Able to work in multiple tools web browser windows at one time
Motivated, takes initiative, high energy
Familiar with MS office mainly excel for updating progress
Candidates should have good search and navigating skills
Self starter, can easily adapt to change new content, changing policies
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.