Job Description

The Senior Analyst role provides team lead management and support to the UKI Service Desk. This is a key role that ensures operational excellence across the team’s suite of services. At the heart of the Service Desk, this role links the team, our support staff and customers together to deliver first-class reservations, events and office support services.

Your Responsibilities:

Operational Management

  • Act as the team’s key point of contact for all stakeholders in line with business requirement

  • Ownership of all team workstreams including, but not limited to, Return to Office process, Reservations, Switchboard and Facilities Helpdesk

  • Provide key stakeholders with relevant UKI Service Desk reporting

  • Support the CL9s in the delivery of services where relevant

  • Support delivery of projects, where relevant, as directed by the CL9s within agreed timescales

  • Provide cover for CL9s where relevant

  • Provide cover to Ireland Workplace CL10s as required

  • Escalate operational issues to line manager where appropriate

            Space Management

  • Ensure adherence to Global Space Management guidelines

  • Liaise with Real Estate and Location Services Specialists to ensure all requests are facilitated in line with principles and agreed SLAs

  • Continuously monitor and review space allocations, pre-empting any delays or issues

  • Manage Return to Office processes and facilitate implementation of any associated workstreams

People Development and Performance Management

  • Monitor quality of work and provide feedback to team members

  • Schedule and hold regular team meetings and briefings to ensure regular communication

  • Identify training and development needs for overall team and manage rolling training programme across key areas of performance for all team members

  • Ensure Team’s adherence to Accenture Performance Achievement process

  • Compile team feedback for the benefit of team engagement and operational improvement

  • Maintain team engagement through various team-building initiatives

Managing Resources

  • Ensure there is adequate cover in line with current resources, also identify and recommend to Line Manager future resourcing requirements

  • Authorize vacation and absence requests, ensuring adequate levels of cover at all times

  • Maintain accurate records of team member’s attendance in accordance with guidelines from Line Manager or other AWS standards (training, approved absence)

  • Interview temporary and permanent candidates, with the Specialist, as appropriate

Financial Management

  • Assist the Specialist with regular financial reporting and forecasting and provide cover when necessary

  • Budget responsibility – ensure adherence to Accenture policies and procedure (where applicable) especially in terms of expenditure

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Qualifications

Your Profile:

You place the customer at the heart of everything you do. You are passionate about delivering results. You love people and the opportunity to see them succeed. You see the bigger picture and you are great at simplifying and solving complex problems. You are approachable and like to listen. You take responsibility seriously yet positively. People enjoy being around you, your attitude is infectious. You are confident and take pride in what you do.

Does this appeal to you? If so, we wish to hear from you.  

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com 

 

What’s in it for you: 

At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days’ leave per year for charitable work of your choice!  Flexible working arrangements can be discussed depending on the position. 

 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com. 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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