Job Description

Accenture have opportunities for customer service associates to join a major project on temporary contract until the end of March 2023. This role would be a great opportunity for individuals with previous experience in a financial services environment.

Duties & Responsibilities

  • Deal with any phone or email/postal queries from customers in relation to the closure of their bank accounts.
  • Ensure appropriate outbound/inbound contact strategy is adhered to.
  • Ensure calls, tasks and emails are answered within SLA.
  • Ensuring all policies, procedures and controls as laid down by the business are complied with and are applied appropriately in line with regulatory requirements.
  • Any other duties as may reasonably be required by this role.


Competencies for the role 

  • Excellent interpersonal and communication skills.
  • Excellent attention to detail and be well organised.
  • The ability to work to tight deadlines.
  • Proficiency in Microsoft Office suite (e.g. Excel and Outlook).
  • Have achieved or be making significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements.
  • 1-3 years previous experience in the financial services desirable.

Please note, any successful candidates will be subject to standard background and credit checks.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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