Job Description

Responsible for placing Cross Connect orders and establishing Peering connection with different global network entities.
Assigns patch panel and ports correctly.
Ensures accurate creation of contract for cross connect orders
Places order requests for router patching if applicable.
Ensures accurate creation of circuit path designs.
Responsible in performing light test, ping test and BGP test.
Escalates missed milestones, ping testing, and overseeing implementation of network capacity for corporate offices and data centres worldwide.
Manages cradle to grave implementation activities to meet aggressive deadlines
Leads discussions with carriers and external customers, work closely with internal departments, and document tickets in status tracking database.
Trains, coaches, and develops new and existing team members.
Manages PTO requests, sickness, and lateness.
Responsible for performance of team against agreed SLO s
Takes part in recruitment and selection process for new team members
Point of Escalation for EMEA Peering issues.
Responsible for new joiner onboarding and orientation
Protects account and organization s value by keeping information confidential

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3 years experience in Telecommunications Network Provisioning preferably with a Telecommunications Communications Services company .
Experience and working knowledge on OSI Layer 1 Physical and 2 Datalink troubleshooting WAN point to point connection
Basic understanding of IP and WAN networking BGP, Private and Public peering
Familiarity with SDH, SONET, and Ethernet concepts
Basic knowledge of cabling infrastructure such as patch panels, cross connects and fiber types Experience working with internal groups e.g., order entry, test turn up , and third party client vendors and LEC s.
Good English written verbal communication and customer engagement skills Strong focus on providing an outstanding user experience
Must be detail oriented, with strong organizational skills
Able to work independently and also in a team environment
Experience with inventory database systems
Capable of managing high pressure and short timelines, with the willingness to be flexible Ability to manage multiple requests simultaneously and adapt to changing projects and processes

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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