Job Description

Become an expert in the support experience for public figures, content creators, and media companies

Develop investigative skills for identifying sources of verification in various cultural contexts

Manage high volume ticket queues in a consistent and efficient manner

Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content

Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues

Communicate and collaborate cross functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution

Support charities utilizing their payments, issues and queries as part of our social initiatives

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Qualifications

Advanced level of written and spoken English a second European language would be an advantage

2 years of experience in online operations, account management or technical support in a contact centre environment is essential

Strong Skillset around attention to detail, organizational and problem solving skills and a proven ability to drive results

Ability to adapt and learn quickly in a fast changing corporate environment and work cross functionally across multiple time zones and functions

Industry and business knowledge of online marketing space, content creation, digital publishing and or media companies preferred

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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