Job Description

The QA team is tasked with evaluating and ensuring quality delivery of the Music Research Team. This individual is responsible for executing QA service offerings and participating in projects initiatives led by QA.

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Primary Responsibilities
Conduct QA evaluations per client requirements
Conduct root cause and other data analysis
Conduct Health Checks for high impact transitions, as requested
Act as liaison with Music Research Managers and Team Leads to ensure consistent quality measurements throughout the operation
Participate as a project team member in problem prevention and continuous improvement projects
Identify improvement opportunities within the Music Team environment
Act as escalation point of contact for process questions, issues, and resolution
Provide QA progress reports to Team Leads and managers
Conduct coaching sessions to assist team members when required
Act as Subject Matter Expert SME for QA evaluations
Training new joiners for both quality and product
Contribute to the QA Team s development and share knowledge
Administer the QA issue repository and ensure all escalations are properly addressed

Required Skills Experience
BA or equivalent work experience
1 year of work experience working within a QA capacity, preferable but not essential
2 years of work education experience in a Music sector or similar preferred

Additional Skills
Ability to identify operational opportunities for improvement
Excellent communication and interpersonal skills

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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