Job title: CX Transformation Consultant
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
The Customer practice sits within our Strategy and Consulting business, spanning Financial Services, Resources, Products, Health and Public Sector and Comms, Media & Technology. In Customer, we help clients define, plan and deliver changes that impact end customers and the front-office which include;
Moving organisations to a more customer-centric model
Creating compelling customer propositions
Redefining customer journeys and personalising interactions using multi-channel strategies
Utilising the power of customer data to optimise customer engagements
Blending physical and digital engagement models to give customers a seamless service model
Re-inventing the customer ‘ecosystem’ as products / services spread across organisations
Using new technologies & platforms to deliver business and operating models change
Role & Experience Requirements
You will be a part of high-performing teams and large-scale transformational programmes for clients, helping them leverage best-in-class technologies to delight their customers and create meaningful relationships and interactions. You should have demonstrable experience the following areas:
Conducting research to understand the customer and their experience
Identifying growth opportunities and developing strategies & roadmaps to deliver
Designing new customer facing experiences, services and propositions
Supporting delivery of digital and front office transformation
Customer journey mapping and persona development
Customer centric process re-design
Leading / facilitating design workshops
Working with a diverse set of cross-functional stakeholders
Agile delivery & frameworks
Ability to operate at all stages of a project lifecycle, from proposal to delivery
Experience managing risks and working with senior stakeholders
Strong analytical, problem solving skills
Communication skills and the ability to influence senior stakeholders
Bringing creativity and design thinking to client problems
Experience in management consulting is highly regarded
3+ years’ experience in design and delivery of customer-centric change
Knowledge and experience with digital marketing technologies - industry certification desirable
Design Thinking practitioner
Certification in Agile Methodologies desirable
Does this appeal to you? If so, we wish to hear from you
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Visit us at www.accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Life at Accenture
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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.