Job Description

The Reporting Analyst is responsible for the following

Ensure both contractual and operational reporting metrics for SLA s service level agreements and KPI s key performance indicators are delivered within agreed deadlines and at the required quality.
Measure and report statistics of Operations Team ensuring that identified metrics, data analysis insights, etc. are being achieved.
Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Interpret day to day business objectives and prepare execute operational practices and work programs.
Ensure proper execution of reporting processes by team, review all incoming work for clarity, provide clear work directions, e.g., receive requests for reporting assistance from the field, determine level of reporting assistance required and respond appropriately
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
Manage workloads to ensure even distribution of reporting responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
Prepare and analyze complex reports information and formulate conclusions
Ensure that all the reporting deliverables occur in accordance with the statement of work Gold SOW and service level agreements.
Act as reporting subject matter expert for team members, peers and or clients as assigned

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Basic Qualifications

High School Diploma
Minimum of 1 year experience in data analysis and reporting of operations metrics
Minimum of 1 year of experience in a customer facing operations environment
Active account on Facebook and a minimum of one other social network
Active user of social media services

Preferred Qualifications

Minimum of 2 3 years experience in delivery operations
Experience in a quality control environment. Strong practical experience with Excel pivot table, charts, statistical functions is essential. OR
Working in a reporting environment, with proven ability to deliver high quality accurate reports within demanding timescales.
Strong technical and numerical skills with advanced Excel skills.
Knowledge of all operational processes and Sales Policy as to assist GPS Leads with clarification daily.

Professional Qualifications

Strong communication skills
Flexible in a fast paced environment

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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