Job Description

Content Review Associate

Job Description Reporting Structure

Job Title: Content Review Associate                          Reports To: App Review Team Lead

                             

Role Summary

Role Summary

You should have an interest in protecting and improving user experience of consumer products and

services. You should be willing to develop a critical understanding of the abuse and policy issues and

be comfortable reviewing large volume of apps to help us keep our store policy complaint.

- Perform a wide variety of application policy reviews.

- Take action on violating apps.

- Master policy knowledge to ensure high quality app reviews.

Key Responsibilities

-Review the apps in given time in accordance to the policies set by the client.

- Maintain optimum utilization during a working shift.

- Perform high quality reviews.

- Maintain the turnaround time on app reviews.

- Should be up to date on the policy changes.

- Be a team player.

- Provide reverse feedback on policies and apps.

- Work in a 24x7 environment (rotating).

- Take quality feedback and work on it.

- Should be able to deal with sensitive material including sexual images, child pornography and hate     & violence.

- Ability to escalate when needed according to the process.

- Being able to keep their knowledge of current affairs up to date (specifically American culture).

- Should be able to navigate, search and download apps from client play store on the appropriate devices.

- Experience using and downloading Android-based apps.

Skills & Experience

- Preferred Bachelor’s Degree any field

- Should clear basic English language proficiency test

- Computer savvy, Technologically capable – especially web browsers, and data entry skills

(able to run virus and spyware scans).

- Exposure to US culture

- Ability to read and interpret text requests accurately

- Proactive with a strong work ethic

- Adaptable to learn new processes, concepts, and skills.

- Demonstrates the ability to work as part of a team adding positive attitude and business focus.

- Ability to work in a fast-paced deadline driven environment.

-  Ability to manage a team of multi-cultural analysts in a fast-paced environment.

- Ability to clearly and effectively communicate

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Qualifications

Role- Specific Skills Requirements

Role-Specific Skills requirements

Skill Name

Proficiency Level

Problem Solving & Escalation Management

Beginner

Customer Interaction 

Intermediate

Research Ability

Intermediate

Attention To Detail

Advanced

Writing Composition

Advanced

Multi-tasking

Proficient

Call/Conversation Management

Intermediate

 Please note that a minimum requirement in order to be successful for this role is to have a documented completion of a Leaving Certificate or High School equivalent.

#OpsIreland

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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