Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
At Accenture, we are customer obsessed. In our Customer practice, we partner with clients to navigate change — accelerating growth, optimising cost, and innovating new ways of working to activate exceptional customer experiences and humanised engagement at scale.
The Experience Delivery Consultant will drive customer engagement channels (e.g. app / website / CRM) projects from requirements definition and customer experience design through to delivery and finally to release for end customers.
Key tasks and responsibilities:
Planning and leading business requirements workshops, including requirements write up
Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers
Conducting customer stakeholder interviews to capture business insights and requirements
Support and provide direction to client product owners on feature prioritisation
User story creation and product backlog creation and ongoing backlog grooming
Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner
Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients
Acts as a project coordinator for digitally-based projects, managing resources, stakeholders and relationships across teams internally and with the client
Brings together people from creative, business and technical backgrounds, often across multiple dispersed teams, to collaborate for project success
Effectively communicates with client and project teams alike, from requirement gathering and expectation management, to communicating vision and team collaboration
Develops and mentors colleagues and team members at different levels of experience and with different skill sets
Knowledge, experience, and technical skills:
3+ years of working on customer / digital projects from vision through to delivery
Experience in the delivery of Web, Mobile and eCommerce projects based on leading technology platforms
Experience of customer / digital design projects, working with Service, UX and UI designers, front-end developers and digital marketers
Experience of working with multi-location teams is preferable
Experience of working in complex, matrix organisations is preferable
Experience of Atlassian tooling (Jira, Confluence) or equivalent is an advantage
Relevant 3rd level qualification – design, technology, other
Agile Certification such as SAFE is an advantage
PMP Certified or similar qualification an advantage
Does this appeal to you? If so, we wish to hear from you
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Visit us at www.accenture.com.
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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