Job Description

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

At Accenture, we are customer obsessed. In our Customer practice, we partner with clients to navigate change — accelerating growth, optimising cost, and innovating new ways of working to activate exceptional customer experiences and humanised engagement at scale.

Position Summary:

The Experience Delivery Consultant will drive customer engagement channels (e.g. app / website / CRM) projects from requirements definition and customer experience design through to delivery and finally to release for end customers.  

Key tasks and responsibilities:

  • Planning and leading business requirements workshops, including requirements write up

  • Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers

  • Conducting customer stakeholder interviews to capture business insights and requirements

  • Support and provide direction to client product owners on feature prioritisation

  • User story creation and product backlog creation and ongoing backlog grooming

  • Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner

  • Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients

  • Acts as a project coordinator for digitally-based projects, managing resources, stakeholders and relationships across teams internally and with the client

  • Brings together people from creative, business and technical backgrounds, often across multiple dispersed teams, to collaborate for project success

  • Effectively communicates with client and project teams alike, from requirement gathering and expectation management, to communicating vision and team collaboration

  • Develops and mentors colleagues and team members at different levels of experience and with different skill sets

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Knowledge, experience, and technical skills:

  • 3+ years of working on customer / digital projects from vision through to delivery

  • Experience in the delivery of Web, Mobile and eCommerce projects based on leading technology platforms

  • Experience of customer / digital design projects, working with Service, UX and UI designers, front-end developers and digital marketers

  • Experience of working with multi-location teams is preferable

  • Experience of working in complex, matrix organisations is preferable

  • Experience of Atlassian tooling (Jira, Confluence) or equivalent is an advantage


  • Relevant 3rd level qualification – design, technology, other

  • Agile Certification such as SAFE is an advantage

  • PMP Certified or similar qualification an advantage

Does this appeal to you? If so, we wish to hear from you

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. 

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All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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