Job Description

Job Description
Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels live chat, email and phone Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions Work with business customers to identify their growth marketing plans and give advice on how to implement the product to achieve them Be an advocate of our organisation and strive to exceed in customer satisfaction ratings Provide product and tool support to improve the overall experience and drive higher product adoption and spend Identify trends and solve problems facing multiple business customers Provide vital product insights and feedback on client products
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Qualifications

Job Qualifications
Experience working in a customer centric environment would be beneficial Minimum of 1 year s prior work experience in the marketing or technology sector is desired Familiarity with online advertising and social media products Fluency in English AND full fluency in the desired language Exceptional grammar and the ability to construct emails efficiently

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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