Job Description

  • he Quality Analyst will provide all levels of support and liaison as necessary. The QA will be responsible for team s performance against quality SLA s, quality of service, and will be required to work closely with global counterparts. There will be a strong element of new process incubation, induction and process improvement. You will be responsible for promoting and maintaining a high performance culture and great place to work.

    Primary Responsibilities

    Complete the required number of quality assurance audits and quality related tasks
    Report to the management team identified error trends and QA metrics
    Provide team coaching and 1 2 1 sessions to improve knowledge, skills and performance
    Participate in root cause and other data analysis for the regional and global delivery centre
    Work closely with the other QAs to provide problem prevention solutions and continuous improvement projects
    Identify improvement opportunities within the CDS Operation
    Monitor and measure teams quality performance against defined criteria as part of the quality framework
    Work closely with the training team to highlight quality and performance areas for focus, to feed into their training program
    Participate in calibration exercises with the other regional QAs
    Continuous improvement strategies and ideas, including new process incubation and induction
    Consistently drive quality and best practices at the highest level within the region and across regions
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Qualifications

  • BA or equivalent work experience
    Hand on experience in managing people performance.
    2 years of work experience working within a QA capacity.
    Fluent C1 Level in English and native in 1 other language
    Deep understanding of working with a multiregional team.

    Additional Skills

    Ability to identify operational opportunities for improvement
    Excellent communication and interpersonal skills with all levels of employees and management
    Strong organizational and administrative skills
    Ability to operate within a team environment, multi tasking and prioritizing work across supported clients
    Use appropriate mannerisms behaviour when interacting with client groups and or all levels of employees and management
    Communicate comfortably with Accenture management or client points of contact
    Escalate conflicts in a timely manner to appropriate personnel

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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