Job Description

This Accenture team currently supports a Fortune 500 company in providing digital marketing support. As the Accenture Operations Manager, you will be responsible for the service delivery performance of a number of Accenture teams . This will include driving performance against SLAs, resource planning and utilisation, encouraging best practice across the team, managing issues or risks and reporting to the Accenture and client team leads on a regular basis.

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Qualifications

Manage day to day service delivery across 2 3 teams 30 45 individuals
Ensure performance against agreed SLAs
Drive root cause analysis associated action plans for under performing markets
Manage client interactions for cluster of teams
Prepare deliver weekly monthly quarterly business reviews to client counterpart
Support resource planning and utilization
Manage issues and risks for cluster of markets
Drive innovation continuous improvement agenda across the team
Encourage industry best practice across the team.
Attend Weekly Monthly service meetings as required

3 4 years team management experience in an international environment
Strong interpersonal skills
Fluent and written English plus an additional European language
Compliance background advantageous
Ability to work on own initiative while in a Team environment
Excellent organisational time management abilities
Strong negotiation skills
Analytical approach to problem solving
Ability to establish and maintain key relationships across both Accenture and the Client s organisation
Prior experience working in an environment of frequent change
Experience within gTech Ads
Leadership skills
Strong stakeholder management
Project Management experience

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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