Job Description

  • Validate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter authorities to respond or support in response to inquiries and/or critical issues which may be generated by including but not limited to external third parties, Client or Accenture.
  • Become an established subject matter expert for policies and procedures in scope for Accenture!
  • Understanding and checking validity of tickets under client supervision for EMEA cases following client processes and procedures
  • Following all client published policies and procedures and any legal and regulatory requirements that the company is obliged to enforce to
  • Assigned and accountable for workable solutions and processes within specific area of responsibility
  • Raising production issues to Operations Manager or client Point of Contact as appropriate
  • Addressing most non-routine issues!
  • Ensuring all work is performed in accordance with SLAs and metrics
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Qualifications

Qualifications

  • Bachelor's degree
  • A minimum of 18 months’ customer service experience in a professional work environment
  • Minimum 1 years’ experience with Microsoft Office

Preferred Qualifications:

  • Results & detail oriented
  • Willingness to work with sensitive, adult, and controversial content
  • Strong written and verbal communication skills
  • Attention to details is essential
  • Proactive and willing to go the extra mile

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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