Job Description

Technical Support Associates work in a technical client facing service environment, supporting partners. They provide specialist technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with product specialists, engineers, support teams, as required resolving requests issues in a timely manner. They ensure proper documentation, notification, escalation, tracking, and follow up of all incidents as well as translating client requirements into solutions that will create value for Accenture and our clients.

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Qualifications

Roles and Responsibilities
Troubleshoot and resolve technical issues related to data feeds by
Providing guidance and consultative technical support to partners
Work with a Partner Account management Support model
Work directly with Engineers Technical team on Partner technical integration
Bug management
Become SME and point of escalation for product on team


Required Skills Competencies Experience

2 years experience working in a client facing technical service environment, preferably supporting web based products
Ability to absorb complex technical concepts and communicate them to a non technical audience
Demonstrated creative problem solving approach and strong analytical skills
Strong communication skills
Ability to process data in spreadsheets Excel or similar
Extremely proactive, taking initiative, following up with bugs, new product features, etc.
Great customer support and troubleshooting experience
Experience with contacting clients via multiple channels email, chat, phone
Strong collaboration, leadership, organization and the ability to work well in teams
Fluent written and spoken English & German

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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