Job Description

Job Title: Senior Team Leader - Accenture

Job Purpose:

Manages and leads a team of employees. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Job Duties:

  • Supports team manager and performs management duties when manager is absent or out of office
  • Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
  • Assists management with hiring processes and new team member training
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicates deadlines and goals to team members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Works on developing, measuring, and documenting improved efficiencies in workflow and system processes
  • Conducts team meetings to update members on best practices and continuing expectations
  • Delivers 1:1 conversations with Team members to address performance, work on development and any other item
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Interacts with Client answering enquiries and effectively handling Client’s ad-hoc tasks
  • Works with flexibility to ensure achievement of SLA and Client’s satisfaction

Requirements:

  • Minimum 12 months of leadership experience

Skills and Qualifications:

  • Strong people management skills
  • Leadership, Delivering Feedback and  Coaching Skills
  • Strong Oral and Written Communication Skills
  • Motivational Skills
  • Results-Oriented
  • Employee Training Experience
  • Interviewing Skills
  • Self-Motivation
  • Strong Relationship Building
  • Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

  • Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

  • “Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com”.
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Qualifications

Requirements:

  • Minimum 12 months of leadership experience

Skills and Qualifications:

  • Strong people management skills
  • Leadership, Delivering Feedback and  Coaching Skills
  • Strong Oral and Written Communication Skills
  • Motivational Skills
  • Results-Oriented
  • Employee Training Experience
  • Interviewing Skills
  • Self-Motivation
  • Strong Relationship Building
  • Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

  • Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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