Job Description

  • Analyze content that is uploaded on the client’s platform
  • Review the content uploaded to ensure qualifies for monetization
  • Proactively review content and control unforeseeable risks
  • Support and communicate with video creators and media partners, to understand and resolve their inbound product questions and issues
  • Manage high volume ticket queues in a consistent and efficient manner
  • Make recommendations to improve the workflows, and address areas for product optimizations

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Qualifications

  • BA/BS degree of higher (Degree in Engineering, Computer Science, Math, Physics, Statistics preferred)
  • 1+ years of experience in online operations, account management, or customer service
  • 1+ years’ experience with SQL/Excel and experience with project management
  • Exceptional written and verbal communications skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organizational skills, and ability to drive results
  • Advanced level of written and & spoken English and Second Language
  • Previous experience of working in the media industry would be an advantage
  • Industry and business knowledge of online video space, video creators, digital publishing and/or media companies preferred

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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