Position: Content Review Associate
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week
Work Hours: Must be flexible to work in a 24/7 environment
The team is looking for an intelligent, resourceful, detail-oriented candidate for a legal process support role. The person will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations.
Duties and Responsibilities:
Process and review content that has been flagged for review of potentially sensitive content
Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures
Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.
Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
Assigned and accountable for workable solutions and processes within specific area of responsibility.
Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
Receive feedback and apply learnings quickly in a changing environment.
Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate
Addresses most non-routine issues
Ensures all work is performed in accordance with SLAs and metrics.
Responsible for activities assigned by the Operations Manager
Minimum 1-2 years customer service experience in a professional work environment
Consistent high quality performance at or above target
Fluent in English and Spanish language
Previous legal experience/studies or experience with legal processes
Previous content review experience
Good knowledge of social media, associated technologies and online trends
Professional Skill Requirements:
Results & detail oriented
Strong written and verbal communication skills
Exceptional interpersonal skills and a commitment to professionalism
Can critically assess content strictly against client guidelines
• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for career progression
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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