Position: Platform Experience New Associate - German
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week, 18 month contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment
Accenture is hiring full time employees to work as a Platform Experience New Associate on a fixed duration project for one of our global leading clients. Help improve the quality and safety of online content, while gaining hands on job experience.
As a Platform Experience New Associate, you will be responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system.
You will use your problem solving skills to continuously deliver value to our clients, while making a larger impact on society.
Duties and Responsibilities
Day to day responsibilities may include, but are not limited to
- Investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed upon turnaround times and standards of quality
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures
- Fulfill base productivity and quality requirements
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
We care for our employees well being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
Inclusion and Diversity
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
- EU Citizen or Stamp 4/1G visa only to apply (No sponsorship)
- Fluency in desired language (and English)
- Strong attention to detail to ensure quality of work
- Enthusiastic, positive attitude with a strong willingness to learn
- Good knowledge of internet and associated technologies
- Experience in a professional work environment (Recent graduates welcome)
- Working for an international enterprise company
- Great training
- Company social events
- Opportunities for career progression
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.