Job Description

Client Focused
Provide the client with SLA and metric reporting on team performance
Action plans for any areas of risk
New process incubation and induction
Continuous improvement strategies and ideas
Risk and issue management
Escalation and support
Team Focused
Resource management and scheduling
Performance management career counselling, coaching, performance development, 1 1 s, mentoring
Support team to achieve results with the highest possible standard of quality and delivery
Coordinate coverage across languages and processes
Leverage Accenture internal knowledge groups to support team
Complete all Team Lead responsibilities in accordance to Accenture s policies
Role Focused
Drive and manage Global initiatives
Allocation and distribution of tasks across languages and processes
Provide Insight to client on business trending
Improve business processes within the team
Identify opportunity to add value to client
Understand the current environment and suggestion and implement ideas for improvement
Drive for global standardisation where possible
Responsible for maintenance and review cycle of process documentation
Create and maintain project documentation relating to technology projects
Working with Accenture internal teams to identify and implement best practice opportunities
Ensure all reports are delivered accurately and timely in accordance with the statement of work
Other Key Areas
Drive opportunity for improvement across the operation
Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client.
Promote an ethos and culture of improvement across the teams in the global delivery network
Flexibility around working hours and some international travel may be required
Communicate and celebrate success and achievements

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  • Have attained or is working towards a third level degree in Business Studies, Computer Science or other related degree
    Knowledge of Project management methodologies
    Specific experience in business process incubation
    Strong knowledge of technology
    Excellent communication and presentation skills
    Excellent organisational and time management skills
    Results orientated
    Excellent process design and procedure writing skills experience
    Experience in reporting and presenting to senior management forums
    Experience with managing and coaching teams
    Problem Solving and Value add
    Fluent English and at least one other European Language
    Personal Specification

    Required Skills Competencies Experience
    3 to 4 years team management experience in an international environment
    Strong interpersonal skills
    Ability to work on own initiative while in a Team environment
    Excellent organisational time management abilities
    Strong negotiation skills
    Analytical approach to problem solving
    Ability to establish and maintain key relationships across both Accenture and the Client s organisation
    Prior experience working in an environment of frequent change e.g. changing product features will make earlier temporary fixes redundant and lead to changes in Support workflow that need to be relearned
    Prior Experience in an online search, social media, internet, advertising, e retailing, marketing company
    General understanding of online shopping, social discount online coupons, offers, players in the ecosystem e.g. online merchants, online search engines sites, web consumers, logistics providers, payment providers

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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