Job Description

Act as a mentor to the , provide coaching and guidance to them for their day to day responsibilities and from a career perspective Actively train TLs on key methodologies used within the work environment Define, create, maintain and communicate the strategy for your team in alignment with management Act as a go between for management and team leads, delegate management requests between team leads and ensure an even workload Define and plan project level programs, provide support guidelines for the duration of the projects as well as deliver Drive overall performance of the teams, ensure there is alignment on this across all products Be accountable for the team s performance both overall and on a product level KPI and SLAs Build and maintain relationships with the key client and internal stakeholders Business reviews preparation and delivery in front of the key client and internal stakeholders Follow and implement business excellence practices across the team Communicate effectively with the team deliver key messages and vision from management and provide visibility on his her responsibilities within the team Support and engage with the team leads on a professional and personal level to ensure their growth and empowerment

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Qualifications

Bachelor s Degree or 3 4 additional year of supervisory experience in lieu of degree Minimum of 3 years team management experience in an international environment Preferably practical analytical problem solving skills through analysis using Excel, SQL, Access queries etc. Preferably 2 years Fraud Risk Investigation or Customer Service Experience and 2 years experience working in a social media environment would be advantageous Ability to work on own initiatives while in a team environment having a business and client impacts Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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