Job Description

Risk Agent

Ensuring and securing our client’s platform against fraudulent activity is at the core of our team’s goals. Our mission is to make our client’s platform a safe place to transact online. As a Risk Agent, you will assist achieving team goals by ensuring security of our clients’ platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high performance culture and great place to work.

Primary Responsibilities

·       Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively

·       Identify and help minimize the risk posed by fraud patterns and trends

·       Assist users with risk process workflows

·       Identify, recommend and implement process improvements

·       Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required

·       Requires professional interaction and communication, both within the Accenture organization and with client contacts.

Working Environment

- Service Delivery and Target Driven environment

- Willing to work across different shift hours – including weekend hours

- Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods

- Work with integrity, confidentiality and professionalism

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Qualifications

·       Minimum of  1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred

·       Excellent Problem Solving and Organisation Skills

·       Strong attention to details

·       Self-motivated to work independently, with minimal supervision

·       Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

·       Positive, target delivery focused attitude and experience of a service delivery environment desirable

·       Excellent time management skills and able to proactively and independently manage workload and targets

·       Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

·       Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time

·       Team player capable of proactively learning on the job

·       If you are a recent Graduate with some experience in Delivery environments we want to hear from you

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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